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CUSTOMER RESOLUTIONS TEAM MEMBER

Melbourne

0429217587

lucas@ozstaff.com

About Company

Call Centre & Customer Service

Customer Service - Call Centre

Melbourne

$25 - $30
About Job

Come work for a Global Organisation in their State-of-the-art Head Office! APPLY NOW AT ozstaff.com

Description

Logistics Customer Resolutions Team Member

Are you passionate about Customer Service?  Do you have experience in Supply Chain/Logistics?  Are you analytical and enjoy liaising with customers to solve problems?  Do you have thick skin and thrive under pressure?  Are you able to stay calm when dealing with customer complaints?  Are you looking to work for a global manufacturer in their state of the art offices?  Do you want to work in a culture that values their employees and treats everyone as a member - not a number?  We have the role for you!  

Our client, is a global leading dairy manufacturer based in Scoresby, and they are looking to recruit an experienced Logistics Customer Resolutions Coordinator. 

Working in these amazing offices, you must display a strong work ethic and have a passion for Supply Chain/Logistics and Customer Service where no problem is too big or small to solve.  The hours of work will be classed as temp on-going which means you will have full time hours from Monday through to Friday. 

To be successful you must have Logistics/Supply Chain/Call Centre/Customer resolutions experience, display a polite phone manner, have the natural ability to build customer relationships through all inbound phone conversations and engage with customers in line with the company's values and goals.  .    

Some of your daily responsibilities will include:

*  Liaising with 3rd party couriers to see where stock is

*  Finding solutions for customers who are waiting on deliveries/haven't received their orders

*  Ensuring you stay calm and empathetic to customers 

*  High attention to detail 

*  Maintain knowledge of products and services

*  Using internal CRM – SalesForce & SAP skills will be advantageous!   

*  Pro-active attitude

*  Ability to deal with high volume complaint calls (Inbound)

*  Work well under pressure

If you are looking for a new opportunity to utilise and further develop your Logistics/Supply Chain/Customer Service skills, and want to work for a company that will invest in you and also offer a fabulous pay rate, please APPLY NOW